Frequently Asked Questions
1. I have forgotten my password or it does not work, what should I do?

Please click on the 'Forgotten your login details' link on the login page. Proceed according to instructions.

2. The username and password I was provided with does not work, what do I do?

Please ensure that you are using the correct case for all letters, and that you have remembered to enter any spaces. If you are still unable to login, please click 'Forgotten your login details', or contact the SupplyGov Helpdesk by emailing eproc@kerrycoco.ie or by phone on (076) 1064020.

3. Can I change my password?

Yes. Click on change password under the supplier login section, enter in your old username and password and then enter in your new password. Verify your new password and then click on the change password button to submit.

4. I am already an existing supplier but I have not received my username and password. What should I do?

Please contact the SupplyGov Helpdesk by emailing eproc@kerrycoco.ie or by phone on (076) 1064020.

5. I can't get past the Supplier Details page, it is asking me to ‘Please enter a valid date in the format DD/MM/YYYY’.

The date has to be in the format DD/MM/YYYY e.g. 19th of September 2014 must be entered as 19/09/2014.

6. Where can I get a Certificate in respect of Lifting Plant/Equipment?

Any manufacturers of Lifting Plant & Equipment should be able to provide you with the Certificate. Otherwise you may download a form from the Health and Safety Authority website.

Registration or Serial numbers on the certificates must match the details on the online quotations. Certificates that do not match registration/serial numbers on the quotations will not be accepted as part of the supporting documentation.

7. Will my quotation be kept confidential so that other suppliers cannot compare prices?

Yes. Only the supplier who is logged in and the relevant Local Authorities will have access to your details.

8. Are all Local Authorities now accepting quotations on Supplygov.ie?

All Local Authorities as well as the Office of Public Works, Irish Water and the Health Service Executive, are now registered for SupplyGov.ie and are using it to procure some of their goods, services and works. However, Suppliers/Contractors are reminded to contact the relevant Local Authority and any other state agency for details of their advertisement portals. Suppliers/Contractors are also advised to register on www.etenders.gov.ie.